Privacy Policy

Introduction

At Trinay Orthopedic Hospital ("we", "our", or "us"), we are committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical services.

By accessing our website and services, you consent to the data practices described in this policy.

Information We Collect

We collect information that identifies you personally as well as other non-personal information. This includes:

• Personal Identification: Name, email address, phone number, date of birth, and residential address.
• Medical Information: Health history, current symptoms, prior treatments, prescriptions, diagnostic reports, and insurance details provided during consultations.
• Technical Data: IP address, browser type, device information, and browsing patterns on our website (via cookies) to improve user experience.

How We Use Your Information

Your information is used to provide effective medical care and improve our services. Specifically, we use it to:

• Provide medical diagnosis, treatment, and ongoing care.
• Schedule appointments and send reminders via SMS, email, or WhatsApp.
• Process billing and insurance claims.
• Respond to your inquiries and provide customer support.
• Comply with legal and regulatory requirements (e.g., maintain medical records).
• Improve our website functionality and service offerings.

Information Sharing & Disclosure

We respect your confidentiality. We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Medical Partners: With laboratories, pharmacies, or other specialists directly involved in your treatment care plan.
• Legal Obligations: If required by law, court order, or government regulation.
• Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business (e.g., payment processors, email services), subject to confidentiality agreements.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your medical records are stored in secure, access-controlled environments. Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive data transmitted during online booking or inquiries.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies

Our website uses "cookies" to enhance your experience. Cookies help us understand how you use our site, allowing us to improve navigation and content. You can choose to accept or decline cookies through your browser settings, though this may prevent you from taking full advantage of the website.